Returns

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@standwhileworking.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

Each Company has a different return policy. Please look carefully at each brands rules and regulations

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

Health Postures:

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase you may return it within 30 days.

Purchase price is refunded 100% but customer is still responsible for shipping charges to and from HealthPostures.  If there are parts missing in the order there may be additional charges.  Once the product is received back and evaluated a refund will be processed and given to the dealer if you purchased through your dealer, or it will be credited on your credit card if you purchased directly (less shipping charges, and any other charges that may pertain).

**Make sure and keep the original box and packaging materials for 30 days!

LifeSpan

Lifespan does not accept returns back from orders for customer remorse or change of mind.  Returns are only accepted for unrepairable problems with the product.  This must be done within 30 days of your product purchase and the products must retain their original packaging and pay for return freight.  

Purchase a three or five year warranty by calling 801.973.9993 x4.

FOCAL UPRIGHT

Focal Upright Furniture LLC (“Focal”) warrants that Focal™ brand products are free from defects in materials and workmanship for the life of the product, except as set forth below. This warranty is valid from the date of delivery and
covers the original purchaser only. This warranty is not transferable. Products purchased from non-authorized dealers
may not be warranted. Replacement parts are covered for 2 years or the balance of the original warranty, whichever
is longer.
For the warranty to be valid, you must:
•Have your original proof of purchase (e.g. receipt or purchase order)
•Have purchased your product from Focal Upright or one of our trusted partners
Additionally, there are few cases in which the warranty does not apply:
•Normal wear and tear
•Abuse, misuse, or accident
•Damage due to improper installation
•The substitution of any unauthorized non-Focal components for use in the place of Focal components
•Damage caused by a carrier or due to transport
•Any damage due to service, maintenance, modifications or tampering by anyone other than an authorized Focal
representative
Warranty Information by Product:
Product
Warranty
Mogo Seat
1 Year Warranty
Pivot Seat
Lifetime Warranty
with the following exemptions:
5 Year Warranty: Seat Cushion, Piston
Mobis Seat
Lifetime Warranty
with the following exemptions:
5 Year Warranty: Seat Cushion, Piston
Locus Seat
Lifetime Warranty
with the Following Exemptions:
5 Year Warranty: Seat Cushion, Piston, Wheels, Grip Tape
All Desks
Lifetime Warranty
with the following exemptions:
1 Year Warranty: Desk Mat
5 Year Warranty: Lifting Mechanism
10 Year Warranty: Desk Top
All Tables
Lifetime Warranty
with the following exemptions:
5 Year Warranty: Lifting Mechanism
10 Year Warranty: Table Top
Anti-Fatigue Mat
5 Year Warranty
Stabilizing Foot Rest
5 Year Warranty
LED Light
5 Year Warranty
All Desk Shelves
Lifetime Warranty
with the following exemptions:
10 Year Warranty: Shelf Top
Cable Tray
Lifetime Warranty
iMac Bracket
Lifetime Warranty
Desk Stabilizers
Lifetime Warranty
If your product fails under warranted ordinary use, we will make it right in one of 3 ways at our option:
•Repairing the affected component or product at no charge
•Replace the affected component or product at no charge
•Refund the purchase price for the product (if replacement or repair isn’t a viable option)
Need to make a warranty claim?
Contact us directly either by email at
returns@standwhileworking.com
or by phone,
501-77-STAND
, Monday through Friday, 9am to 5pm EST.
ApexDesk

ApexDesk offers a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return. If a refund is requested a 15% restocking charge may be accessed upon approval of the return. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. Please notify us of your intent to return by calling us 1-501-77-STAND. Or you can contact us via email at support@standwhileworking.com

All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

  • • All shipping charges "ground or express" are non-refundable.
  • • All manufacturers' warranties will prevail.
  • • Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
  • • All returns are subject to our approval and must be accompanied by an authorized RMA.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once you are approved refunds generally take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.

Your warranty

For ApexDesk™ Electric Sit to Stand Desks - 2 yrs on motor and moving parts, 5 yrs on frame. For Children's Adjustable Desks – 3 yrs limited warranty.